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Return & Refund
Return & Refund Policy Overview
This Return & Refund Policy exclusively pertains to products acquired for personal use from the official IN.SJCAM online store at shop.sjcam.com and not intended for resale.
To avail of after-sales services, kindly reach out to the IN.SJCAM support team via email at indiasjcam@gmail.com
Please be aware that after-sales services may vary in certain regions, and additional charges could apply outside of IN.SJCAM’s service areas. For location-specific information, contact IN.SJCAM directly.
Return, Refund, Replacement, and Repair
30-Day Return & Refund:
- Unopened Products: Unopened items bought directly from shop.sjcam.com can be returned for a refund within 30 days of purchase with a valid proof of purchase.
- Opened Products: Opened items can also be returned within 30 days of purchase, subject to a 15% restocking fee. Customers are responsible for the round-trip shipping costs. Damaged, abused, or incomplete products are non-refundable.
To initiate a return under these conditions, contact us at indiasjcam@gmail.com
30-Day Replacement of Defective Products:
Request Replacement Service for defective products purchased from shop.sjcam.com within 30 calendar days of receiving the products. If the product meets replacement service requirements, the warranty period of the replacement product will be recalculated.
Repair or Replacement within Warranty Period:
Beyond the 30-day replacement period, defective products from shop.sjcam.com can be returned for repair or replacement if the warranty period has not expired. Customers are responsible for return shipping costs. Submit your request via indiasjcam@gmail.com or refer to our Warranty Policy for details.
Conditions Where Return & Refund, and Replacement Services Will Not Be Provided:
- Lack of legal proof of purchase, receipt, or invoice.
- Damage caused by uncontrollable external factors.
- Returned product lacking original accessories, attachments, or packaging.
- Non-delivery to IN.SJCAM within 7 calendar days after Return & Refund Service confirmation.
- Incomplete submission of products for Return & Refund and Replacement Services.
- Lack of proof of damage during transit issued by the carrier, and the package was not rejected during sign for.
- Fault or damage due to non-manufacturing factors, unauthorized use or modification, exposure to moisture, entry of foreign bodies, or improper installation or operation not in accordance with official instructions.
Purchases from Third-Parties:
For products purchased from third-party retail stores, refer to the retailer's return policy. This Return & Refund policy applies solely to products purchased directly from shop.sjcam.com.
For inquiries, contact us at indiasjcam@gmail.com.
This Return & Refund Policy exclusively pertains to products acquired for personal use from the official IN.SJCAM online store at shop.sjcam.com and not intended for resale.
To avail of after-sales services, kindly reach out to the IN.SJCAM support team via email at indiasjcam@gmail.com
Please be aware that after-sales services may vary in certain regions, and additional charges could apply outside of IN.SJCAM’s service areas. For location-specific information, contact IN.SJCAM directly.
Return, Refund, Replacement, and Repair
30-Day Return & Refund:
- Unopened Products: Unopened items bought directly from shop.sjcam.com can be returned for a refund within 30 days of purchase with a valid proof of purchase.
- Opened Products: Opened items can also be returned within 30 days of purchase, subject to a 15% restocking fee. Customers are responsible for the round-trip shipping costs. Damaged, abused, or incomplete products are non-refundable.
To initiate a return under these conditions, contact us at indiasjcam@gmail.com
30-Day Replacement of Defective Products:
Request Replacement Service for defective products purchased from shop.sjcam.com within 30 calendar days of receiving the products. If the product meets replacement service requirements, the warranty period of the replacement product will be recalculated.
Repair or Replacement within Warranty Period:
Beyond the 30-day replacement period, defective products from shop.sjcam.com can be returned for repair or replacement if the warranty period has not expired. Customers are responsible for return shipping costs. Submit your request via indiasjcam@gmail.com or refer to our Warranty Policy for details.
Conditions Where Return & Refund, and Replacement Services Will Not Be Provided:
- Lack of legal proof of purchase, receipt, or invoice.
- Damage caused by uncontrollable external factors.
- Returned product lacking original accessories, attachments, or packaging.
- Non-delivery to IN.SJCAM within 7 calendar days after Return & Refund Service confirmation.
- Incomplete submission of products for Return & Refund and Replacement Services.
- Lack of proof of damage during transit issued by the carrier, and the package was not rejected during sign for.
- Fault or damage due to non-manufacturing factors, unauthorized use or modification, exposure to moisture, entry of foreign bodies, or improper installation or operation not in accordance with official instructions.
Purchases from Third-Parties:
For products purchased from third-party retail stores, refer to the retailer's return policy. This Return & Refund policy applies solely to products purchased directly from shop.sjcam.com.
For inquiries, contact us at indiasjcam@gmail.com.
